Questions about shipping

All our products can be shipped internationally, prices and delivery times may vary depending on what location you want to ship to. If you have any questions about your order, please do not hesitate to contact us via info@babyorganicstar.com of bel +31645810494

NL: 1-2 business days

FREE shipping on orders above  £70

EU Zone 1 (BE, LU, DE): 2-5 business days

£7,50 or FREE shipping on orders above  £70

EU Zone 2 (GB, FR, IT) : 2-5 business days

£7 of FREE shipping on orders above  £75

EU Zone 3 (Others in EU Zone): 2-5 business days

£25 or FREE shipping on orders above  £150

If you receive a damaged good, then you may return the shipment free of charge to our address

Parallelweg Zuid 33-13
5281 LB BoxtelThe Netherlands
Telephone +31 (0)411-674659

E-mail: info@bambyo.com  And we will send you a new one. (free of charge)

Via the track & trace code you can track your shipment. You will find this code in your account.

We are doing our best to ship your order within 24 hours after you purchased it online. So this means for shipping in Europe, that it will take generally about 1 to 5 business days.

Sometimes things don’t pan out the way we intended to. This is what you can do if DHL ( or any other express service ) has forgot to deliver…

Click on ‘my orders’ in your account and view ‘details order’ and then click ‘follow’ you can view the status of your order here.If you have not received your order after 5 business days, then please contact us on Telephone +31 (0)411-674659

Dit laatste kan natuurlijk alleen als je bij gegevens en voorkeuren aangeeft dat bezorging bij buren toegestaan is.

Haven’t heard the doorbell ring or maybe you were out the house unexpectedly. No worries because the parcel deliverer will leave you a small notice in the mailbox which will read that your package will be delivered the next day in a certain time window, or that it is delivered to your neighbours. This will only be possible if you agree that your package may be delivered to your neighbours in your ‘my preferences’ tab in your account.

… the package has not been delivered by the parcel company

Please call the delivery company for further details. And to schedule a new appointment.

… the package is not complete

Go to your orders in your bambyo account and view ‘details order’ and then click ‘’follow order’. You can view the status of your package. Maybe we divided your order into 2 different shipments. Sometimes we do not have all the products available in one warehouse.

Are all the products listed on your delivery note but some items are missing? Please mail or call us if this is the case.

When you place an order you automatically see your billing address as your shipping address in your account. You can change the shipping address to any address you prefer. Click on ‘change shipping address’. If you change your shipping address we will ask you to pay with iDEAL.

If you rather pick up your order yourself, no problem! On the checkout page of our website you can find a lot of pick-up points from DHL parcel stations. You will receive a text message when your order has arrived at the chosen location.

If you order before 23:59 and the product is in stock, then we will ship your order the next morning. Orders from 55,- in the Netherlands will be sent free of shipping costs.

We will let you know if we are unable to ship the next day, you will get a few choices on the checkout page to confirm which day and time you want your package to be delivered.

Sometimes things happen that you did not take into consideration, no worries just phone us and we will come up with a solution. Call us at +31645810494

Betaling in onze webshop

The payments on our website are hosted by Mollie. This company has a wide range of reliable payment methods. In addition, Adyen is a renowned partner in making online payments via web shops. These are the most well-known payment methods that we make available:

iDeal
PayPal
SOFORT Banking
Banktransfer
Bancontact / Mister
Creditcard Mastercard / VISA

Bancontact / Mister
Creditcard Mastercard / VISA

There are a number of reliable payment options that you can choose from, you can choose from:

  • Postpay: with iDEAL or by transfer within 14 days after receipt of the articles
  • iDEAL: via the trusted online payment environment of your bank
  • Credit card: the amount is reserved and only amortized after your item has been delivered..
  • Paypal: when you choose to pay via PayPal, the payment runs safely through the PayPal system, and they then withdraw money from your specified bank account that is linked to your PayPal account

Most of the time.

If it is not possible, this is due to 1 or more of the following factors:

  • Total amount of your order
  • Type of items in your order
  • Possibly unpaid invoices
  • Number of orders that you have placed with us before
  • Delivery at a pick-up point
  • One of your invoices has been transferred to the debt collection agency

You can, of course, complete your order with a different payment method. Do you prefer not to pay immediately? With a credit card, the amount will not be charged until your item has been shipped.

We keep your bill online in your account under orders.
This way you can easily consult an invoice and print as often as you wish.

In order to ensure that you only have to pay after paying after your item has been shipped, you will receive an invoice per shipment. Sometimes you see multiple invoices with 1 order.

You can easily pay online in your account via iDEAL or Bancontact / Mister Cash.

Do you want to transfer the amount yourself? Which can:

Baby Organic Star
Bank: ING bank
IBAN: NL62INGB0007191454
BIC: INGBNL2A with the description / notification the invoice number.

If you have ordered from bambyo.com yourself, the invoice contains VAT amounts in your account.

We automatically pay back overpaid amounts. The amount will be returned to your account within 5 working days.

That your order has failed can have several causes. How fast the money is on your account depends on the reason of your failed order and your payment method:

technical

  • iDEAL or afterwards: within 3 working days
  • Creditcard: within 5 business days

Paid accidentally? No worries. We automatically refund a payment if we can not link it to an order. Within 2 weeks the amount will be back on your account.